Frequently Asked Questions

If you wish to change or cancel your order, please contact us within a few minutes of placing your order at customercare@nour-hammour.com with your order number in the subject.

We offer worldwide complimentary shipping on all orders over 500 Euros through DHL. You will receive a shipping confirmation email with delivery details once your order has been delivered to courier.

For International shipping outside of EU, duties and taxes are included. Your package will not require any payment upon delivery. Price at checkout reflects final price of your purchase.

Size and fit details for each item are listed on each product page. We provide a sizing app on each product page, which will provide you with personalized assistance to help you choose the best size for every product. You can access the personalized assistance by clicking on Size Assistance on each product page. For further assistance, you can contact us on customercare@nour-hammour.com

We offer worldwide complimentary shipping on all orders over 500 Euros. You will receive a shipping confirmation email with delivery details once your order has been picked up by the courier.

You can expect your order to ship within 72 hours of the order being placed.

Please allow 2-3 days for International shipping and next business day delivery for EU shipping.

As soon as your order leaves our atelier, you will receive a tracking number to track your order.

If you need to receive your package before a certain date, you can email us at customercare@nour-hammour.com and we will do the necessary for you to have your piece in time.

We recommend that you track carefully your package, once delivery details have been sent to you. If you will not be able to receive your package at certain dates/times please notify us at customercare@nour-hammour.com

In the event that you have not received your package that claims to be delivered please contact us at customercare@nour-hammour.com as we will do our best to locate it.

All duties and tax amounts are included in price. Your package will not require any payment upon delivery. Price at checkout reflects final price of your purchase.

We recommend that you track your package, once delivery details have been sent to you. If you will not be able to receive your package at certain dates/times please notify us at customercare@nour-hammour.com. Refused deliveries will not be refunded, please contact us prior to shipment if you wish to cancel the order or return the package via our portal for a full refund.

In the event that you have not received your package that claims to be delivered please contact us at customercare@nour-hammour.com and we will do our best to locate it.

We offer free exchanges and returns on all orders within 15 days of delivery date. All exchanges and returns must be registered on the portal prior to shipping back the package.

During sales period all products are eligible for exchange or return unless « Final Sale » is mentioned in the product description.

All returns must be shipped with the original packaging and garment bag, product must be unused with original tag still attached. The return needs to be registered on our portal prior to shipping it back to us. We are unable to offer an exchange or refund on items that seem used or worn. Product will not be accepted if it has been worn outside, stretched or stained.

Please reach out to customercare@nour-hammour.com if you encounter any issue.

1. Please visit: https://nour-hammour.loopreturns.com
2. Enter your order number, email or zip code
3. Select the item you are sending back and click ‘Exchange’ on the screen
4. You’ll be prompted to select a new size, color or style
5. Please use the pre-paid label included in your original packaging to ship back the package. For US clients a return label will be sent to you once registered on the portal.
6. You will get a shipment confirmation as soon as your new piece ships out

START YOUR EXCHANGE

1. Please visit: https://nour-hammour.loopreturns.com
2. Enter your order number, email or zip code
3. Select the products you would like to return
4. Please use the pre-paid label included in your original packaging to ship back the package. For US clients a return label will be sent to you once registered on the portal.
5. You will be refunded within 10 business days of the order received back to the warehouse

START YOUR RETURN

Upon reception of your return, the item will be processed and a quality check will be done to ensure perfect condition. Please allow 10 business days for the process of your refund, and 3-5 business days for it to appear in your account.

All product details can be found in the description of each product, including features of product, model size, fit and silhouettes. Please make sure to read the product descriptions carefully as your size can vary depending on styles. You can also use our custom sizing assistance for a quick and easy assistance.

We have put at your disposal a compare tool as well to be able to understand the different main features between each style.

We follow french sizing. Please refer to our general size chart to be able to compare with the size you would usually wear.

Our custom sizing assistance tool has been put in place for you to find your perfect size according to the way you would like the piece to fit on you. You can find it directly on each product page.

Size and fit details for each item are listed on each product page. We provide a sizing app on each product page, which will provide you with personalized assistance to help you choose the best size for every product. You can access the personalized assistance by clicking Size Assistance on each product page.

If you wish to have special alterations made to your jacket, we can personally assist you with this. Extra fees will depend on the request. You can email us directly for personal assistance at customercare@nour-hammour.com.
Please provide us with the following measurements in order to ensure proper assistance from our end. Use a supple measuring tape for accurate measurements.

• To measure the chest: Measure around the chest, wrapping the tape measure around your back and under your arms, ensuring it is level all the way around.
• To measure the sleeve length: For regular sleeves, measure from the top of your shoulder down to your wrist. For drop shoulders, measure from where the sleeve starts on your shoulder down to your wrist.
• To measure the shoulders: Measure from the base of your neck to the tip of your shoulder, where your arm starts.
• To measure the waist: Measure around the narrowest part of your waist.
• To measure the hips: Measure around the widest part of your hips.
• To measure the jacket length: Measure from the base of your neck down to your desired hem length on your back.

We accept payment by Debit Card, Credit Card, AMEX, Paypal, Apple Pay and via wire transfer. For any other requests, please contact us at customercare@nour-hammour.com for special assistance.

You are able to checkout in multiple currencies. In order to reach checkout in another currency, you must select your currency before adding a product in your cart. Nour Hammour is not responsible for any bank charges or any international fees, please make sure to speak to your bank before completing an order that is not in Euro.

Upon receival of your return, the item will be processed and a quality check will be done to ensure perfect condition. Please allow 10 business days for the process of your refund, and about 2 business days for it to appear in your account

Store credit will be emailed to you under the form of a code.

Specifications: Our leather jackets are made from a buttery-soft lamb leather which lasts for years with the proper care. Follow these steps to ensure your piece remains in excellent condition, wear after wear.

Maintenance: Gently rub a dry cloth on the jacket to dust off any dirt between wears.

Cleaning: From time to time, have your coat cleaned professionally by a dry cleaner with experience in leather.

Ironing: If your jacket is wrinkled, you can safely use a dry iron with care. Place a clean cotton cloth over the jacket to act as a barrier between the heat and the leather. Set your iron to its lowest heat setting, preferably on the silk or wool setting. Gently press the iron onto the cloth-covered jacket in smooth motions, avoiding lingering in one spot to prevent scorching. Always test a small inconspicuous area first. Finish by hanging the jacket to air out and cool down before wearing. Do not use steam.

Your satisfaction and the longevity of your new garment are incredibly important to us. If you have any questions or need further assistance, please don't hesitate to reach out at customercare@nour-hammour.com.

Specifications: Our shearling pieces are made from the highest quality shearling to ensure softness, comfort, and warmth. Follow these steps to ensure your piece remains in excellent condition, wear after wear.

Storage: Store shearling in a non-humid environment in its dust bag.

Maintenance: If your piece comes in contact with rain, let it dry naturally and do not use any heated instrument.

Cleaning: From time to time, have your coat cleaned professionally by a dry cleaner with experience in shearling.

Your satisfaction and the longevity of your new garment are incredibly important to us. If you have any questions or need further assistance, please don't hesitate to reach out at customercare@nour-hammour.com.

Specifications: Our fabric pieces are made from organic cotton that lasts for years with the proper care. Follow these steps to ensure your fabric trench remains in excellent condition, wear after wear.

Wash: To maintain the quality of the piece, it is recommended to wash fabric items at 40 degrees.

Ironing: If your jacket is wrinkled, you can safely use a dry iron with care. Place a clean cotton cloth over the jacket to act as a barrier between the heat and the leather. Set your iron to its lowest heat setting, preferably on the silk or wool setting. Gently press the iron onto the cloth-covered jacket in smooth motions, avoiding lingering in one spot to prevent scorching. Always test a small inconspicuous area first. Finish by hanging the jacket to air out and cool down before wearing. Do not use steam.

Spot clean: For small stains, apply the Spot Cleaner, then use a mild detergent and a soft brush to gently scrub the stain. Let it air dry.

Storage: To store fabric pieces for a long period of time, use a protective cover to prevent dust and dirt from accumulating. You may use a garment bag or a cotton sheet to cover the jacket.

Your satisfaction and the longevity of your new garment are incredibly important to us. If you have any questions or need further assistance, please don't hesitate to reach out at customercare@nour-hammour.com.

Specifications: Our suede coats are crafted with the finest quality materials to provide luxurious comfort and style. Please be aware that suede is a delicate material, and although the material has been treated, some color transfer may occur onto other clothing, specifically when wearing contrasting colors. We recommend taking extra care when wearing and storing your suede garments to maintain their pristine condition.

Storage: Store suede in a non-humid environment in its dust bag.

Maintenance: If your piece comes in contact with rain, let it dry naturally and do not use any heated instrument.

Cleaning: From time to time, have your coat cleaned professionally by a dry cleaner with experience in suede.

Ironing: If your jacket is wrinkled, you can safely use a dry iron with care. Place a clean cotton cloth over the jacket to act as a barrier between the heat and the leather. Set your iron to its lowest heat setting, preferably on the silk or wool setting. Gently press the iron onto the cloth-covered jacket in smooth motions, avoiding lingering in one spot to prevent scorching. Always test a small inconspicuous area first. Finish by hanging the jacket to air out and cool down before wearing. Do not use steam.

Your satisfaction and the longevity of your new garment are incredibly important to us. If you have any questions or need further assistance, please don't hesitate to reach out at customercare@nour-hammour.com.