RETURNS AND EXCHANGES

Nour Hammour strives to ensure you are satisfied with your purchase and we want you to find a product you love. We are happy to offer free return and exchanges on all US and International orders, shipping, customs, duties and sales taxes. 

All returns must be shipped within 30 days with the original packaging and garment bag piece must be unused with tag still attached. We are unable to offer an exchange or refund on items that seem used or worn. Product will not be accepted if it has been worn outside, stretched or stained. 

Please reach out to sales@nour-hammour.com if you need additional shipping labels or assistance. 

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HOW TO MAKE A RETURN 

Please check eligibility of your order, if order placed during sale season, product with mention of FINAL SALE in the description will not be eligible. 

1. Please visit: https://nour-hammour.loopreturns.com
2. Enter the email used to purchase the item/s
3. Select the product/s you would like to return
4. Print the prepaid shipping label
5. Ship the product/s back to us within 30 days 
6. You’ll be refunded once item is returned to our warehouse on the original payment method used for the payment of your order.

HOW TO MAKE AN EXCHANGE

Please check eligibility of your order, if order placed during sale season, product with mention of FINAL SALE in the description will not be eligible. 

1. Enter in your order number, email or zip code
2. Select the item your sending back and click ‘Exchange’ on the screen
3. You’ll be prompted to select a new size or color
4. Print your return label and mail back the original item
5. You will get a shipment confirmation as soon as it ships out.  

Once we receive your return, and the piece goes through a quality check to ensure its perfect condition, please allow 3-4 business days for the process of your refund, and about 7 days for it to appear in your account.